GLOBAL NOC MONITORING · 24/7/365 · CLEARWATER, FL

Managed IT Services

Fully managed or co-managed IT, run from our US-based Network Operations Center and backed by SOC 2 Type II controls. We watch your environment 24/7/365 so your team can build instead of firefight.

BY THE NUMBERS · 24/7/365
17Countries Served
50,000+Tickets Resolved / Year
24/7/365US-Based Live Answer
SOC 2Type II Audited
100+Engineers & Technicians
HOW WE MANAGE IT · LIVE FROM THE NOC

Your infrastructure, wired into our NOC.

Scroll, and watch the red line bring every layer of your environment online — from your endpoints to our 24/7 Network Operations Center.

SCROLL TO WIRE IT UP ▾
The Model · Plain English

What are managed IT services?

Managed IT services place the daily operation of your technology with a specialized provider, called a managed services provider or MSP. Instead of paying hourly after something breaks, you pay a flat monthly fee for continuous monitoring, patching, security, and support under a service level agreement.

The model is proactive. Problems get found and fixed before they interrupt work. Source 1 Solutions delivers managed IT services from a US-based Network Operations Center that watches client environments in 17 countries, every hour of the year.

That changes the economics of IT. Your provider earns its fee by keeping you running, not by billing you when you are down.

Break-Fix ITManaged IT
ApproachReactive. Work starts after failure.Proactive. Monitoring catches issues early.
BillingHourly and unpredictable.Flat monthly fee.
CoverageBusiness hours, best effort.24/7/365 under an SLA.
SecurityPatched when convenient.Continuous patching and monitoring.
IncentivePaid more when you break.Paid to keep you running.
Fig. 01 — Break-fix vs managed economics
Engagement Models · You Choose The Split

Built around your IT team, not in place of it.

Most providers sell one shape of contract. We run three, on the same NOC, the same tooling, and the same SLA discipline.

Model 01

Fully Managed IT

We run the whole environment: monitoring, help desk, security, cloud, and strategy. One partner, one SLA, one predictable monthly number.

Best for: organizations without internal IT, or ready to hand it off.

Model 02

Co-Managed IT

Your internal team keeps control and institutional knowledge. We add 24/7 coverage, enterprise tooling, security operations, and extra hands for projects.

Best for: IT directors who need depth, not replacement.

Model 03

White-Label Partnership

MSPs, integrators, and IT firms resell our NOC, help desk, and field services under their own brand. Your customers, our engine.

Best for: providers who want to scale without hiring.

Explore the partner program
15 Managed Services · One Provider · One SLA

Everything we manage, in one place.

Every service below is its own practice with its own page. Together they form a single managed environment with one number to call.

MANAGED SERVICES · 24/7/365 SUPPORT

Talk to a managed services expert.

We design, secure, and manage the IT infrastructure your business needs to thrive. Get 24/7/365 proactive monitoring and expert support tailored to your goals.

Secure your MSP consultation.

Tell us about your environment and a Source 1 Solutions specialist will reach out to scope your managed services plan.

Your Managed Services Partner

Technology that accelerates your business, not slows it down.

At Source 1 Solutions, we go beyond traditional IT support. We strategize with your leadership, analyze your operations, deploy the right technologies, and monitor everything we install. Whether your infrastructure is on-premises, in the cloud, or in between, our engineers design solutions that meet your operational needs and exceed your expectations.

Pillar 01

Precision Planning & Execution

Our process ensures that every aspect of your IT ecosystem is optimized for your specific business needs.

Strategic Planning and Analysis

Forward-thinking technology roadmaps that align your IT budget with your long-term business goals.

Strategy Development

We analyze your business’ networks from end-to-end to provide a detailed overview of current IT strategy, then collaborate to create a comprehensive service agreement that strengthens your network’s security, reliability, and capacity.

Customized Solutions

Each plan is tailored to the individual needs of each enterprise, with considerations for device and data management, employee training, security awareness, and capacity.

Pillar 02

Deployment of Advanced Technologies

Leveraging cutting-edge AI, automation, and cloud-native solutions to drive operational efficiency.

State-of-the-Art Equipment

Following a detailed review, we recommend updates for any legacy equipment, then source, install, deploy and maintain new, state-of-the-art equipment to improve efficiency.

Cloud Migration Strategies

We design, enhance, and deploy a unique cloud migration strategy to reduce the need for physical data infrastructure and lower the risk of data loss due to unforeseen events.

Pillar 03

Risk Management and Compliance

Proactive cybersecurity frameworks and regulatory auditing to keep your data safe and compliant.

Risk Assessment

Our cybersecurity team analyzes your network for vulnerabilities and risks, patching where necessary. Using end-user data, we develop or recommend staff training modules for social engineering protection.

Regulatory Compliance

We establish systems that are in compliance with local, federal and industry regulations, including HIPAA, GDPR and more.

Pillar 04

24/7 Monitoring and Support

Continuous oversight and rapid-response technical support to eliminate downtime before it starts.

Network Operations Centers (NOCs)

We operate NOCs around the world to provide continuous monitoring and support, quickly identifying and resolving issues to ensure uninterrupted service.

Proactive Maintenance

We implement proactive maintenance schedules to regularly check and optimize equipment, preventing potential failures and maintaining peak performance.

Pillar 05

Scalable and Flexible Solutions

Agile IT infrastructure that grows alongside your business, ensuring you stay ahead of the competition.

Scalability

Our enterprise solutions are built to scale, shrinking or growing based on your individual needs. We also advise on emerging technologies that improve business processes and grow your network appropriately.

Flexible Service Options

We offer unique service level agreements to each partner, with options for white and clear label services if required.

Pillar 06

Disaster Recovery and Business Continuity

Robust backup protocols and recovery strategies to protect your critical assets against any disruption.

Redundant Systems

Each network is built to include redundancy features and failover mechanisms to ensure continuous service during equipment failures or natural disasters.

Disaster Recovery Plans

We develop and maintain comprehensive disaster recovery plans that outline the steps to quickly restore IT services in the event of a major disruption.

By integrating these strategies, Source 1 Solutions delivers comprehensive and secure enterprise solutions, led by our team of global experts. This approach ensures clients receive robust, customizable and efficient IT solutions that fit the unique needs of their business, in every aspect.

Onboarding · The First 90 Days

Switching providers is the scary part. So we engineered it.

Every Source 1 Solutions engagement follows the same documented transition plan, run by a named onboarding lead.

01Days 1–30

Discover & Stabilize

  • Full asset, network, and credential discovery
  • Monitoring agents deployed across the environment
  • Documentation built from zero
  • Open tickets triaged for quick wins
02Days 31–60

Standardize & Secure

  • Patch baselines enforced
  • Backups verified with test restores
  • Security controls aligned to your compliance needs
  • Runbooks written for your environment
03Days 61–90

Optimize & Plan

  • First quarterly business review
  • 12-month roadmap and budget delivered
  • SLA reporting live in your dashboard
  • Steady-state operations begin

Your current provider never has to be the bridge. We run discovery in parallel and cut over without downtime.

Pricing · Flat, Scoped, Stated Up Front

How pricing works. No mystery math.

Most managed IT agreements in the US run $125 to $300 per user per month, depending on environment complexity and compliance requirements. Source 1 Solutions prices the same way: a flat monthly fee scoped to your user count, sites, and the services you select.

After-hours emergencies do not generate surprise invoices, because nights and weekends are already in the agreement. Contracts state exit terms in plain language. If we stop earning the work, you leave with your documentation in hand.

Per userOne rate per person, every device they use included. The cleanest model for most organizations.
Per devicePriced by endpoint and server count. Fits environments with shared workstations or heavy infrastructure.
TieredCore, security-enhanced, and compliance-grade tiers. Scale coverage up as requirements grow.
Fig. 02 — Commercial models, US market 2026
Trust Stack · Audited, Not Asserted

Certified, compliant, and accountable.

Headquartered in Clearwater, Florida, with delivery hubs in the UK and Ireland, Source 1 Solutions supports client environments in 17 countries. Every after-hours call is answered live by our US-based team, not a ticket queue.

SOC 2 Type IIIndependently audited security and availability controls.
HIPAAHealthcare data handled to federal standards.
GDPREU data protection compliance across our EMEA footprint.
GSA ScheduleApproved for US government procurement.
Veteran-OwnedService-disabled veteran-owned small business.
24/7/365 LiveA human answers, around the clock, US-based.
8 Verticals · Regulated & Demanding

Proven where the rules are strict and the stakes are high.

Compliance frameworks, uptime demands, and security expectations differ by industry. Our delivery model adapts to each.

FAQ · Straight Answers

Managed IT services, answered.

What is a managed IT services provider (MSP)?

An MSP is a company that takes ongoing responsibility for monitoring, maintaining, and securing an organization's IT systems under a service level agreement, usually for a flat monthly fee. Unlike break-fix support, an MSP works proactively to prevent downtime instead of billing per incident.

How much do managed IT services cost in 2026?

Most US businesses pay $125 to $300 per user per month for full managed IT, with enterprise and compliance-heavy environments ranging higher. Pricing models include per-user, per-device, and tiered plans. Source 1 Solutions scopes pricing to user count, environment complexity, and compliance requirements.

What is the difference between managed IT and break-fix support?

Break-fix is reactive: you call when something breaks and pay hourly. Managed IT is proactive: continuous monitoring, patching, and security under an SLA with a predictable monthly cost, which reduces downtime and removes surprise repair bills.

What is co-managed IT?

Co-managed IT pairs your internal IT staff with an MSP that fills specific gaps such as after-hours coverage, security operations, specialized projects, or extra capacity. You keep institutional knowledge in-house while gaining enterprise tooling and 24/7 depth.

What is included in managed IT services?

Core services include 24/7 network and endpoint monitoring, help desk, cybersecurity, patch management, cloud management, data backup and disaster recovery, and strategic guidance. Source 1 Solutions adds compliance solutions, voice, infrastructure, data center services, IT asset disposition, staffing, and white-label partner services.

Do managed IT services include cybersecurity?

Baseline security such as patching, endpoint protection, and monitoring is included in most managed plans. Advanced layers like managed detection and response, SIEM, compliance management, and security awareness training are typically structured as an enhanced security tier.

Does Source 1 Solutions only serve the Tampa Bay area?

No. Source 1 Solutions is headquartered in Clearwater, Florida, in the Tampa Bay area, with delivery hubs in the UK and Ireland and clients in 17 countries. The US-based Network Operations Center anchors 24/7/365 monitoring and response worldwide.

Let’s build your IT advantage together.

Ready to offload the complexity and scale with confidence? Our team is standing by.