Monthly MSP Report: 8 Metrics Every Managed Services Report Should Actually Contain
Most managed service providers send a monthly MSP report. Most of those reports are functionally useless. They show ticket counts. They show uptime percentages. They show a compliance number or two. What they do not show is whether your IT operations are improving, deteriorating, or treading water, and what specifically should change next month. The […]
Florida’s NIST Cybersecurity Requirement for Public-Sector Technology Contracts
Florida’s state term contracts for technology products and services are required to meet the NIST Cybersecurity Framework. The Florida NIST cybersecurity requirement is not guidance or a best practice. It is a procurement compliance standard that shapes how technology is bought, deployed, and maintained across every Florida public-sector buyer that uses state contracts: county governments, […]